Over the past few years we’ve had the privilege of sampling some of Jordan’s most noteworthy hotels. Spas in the desert, Luxury by the Dead Sea and the Red Sea’s sprawling new offerings. The country is at a crossroads between its authentic, historic soul and keeping up with the demands of a modern service industry.
To be sure there are all types of hotels in the country to some of the most noteworthy international chains. To be frank, we did not actually come to Amman to stay in the W, but the newly opened St. Regis. I’ll leave that review for another article, but let’s just say it takes ALOT for me to move from a hotel in the middle of my stay, especially a St. Regis.
W had some very nice reviews and the price was agreeable. It is sometimes a bit too ‘funky’ for my taste, but at least I know what I’m in for and the value was good. It turns out this hotel made the rest of my stay in Amman.
I know many of the nice perks that were given, were definitely due to my Titanium Status in Marriott, but from my experience and perception in the hotel, attention to detail and intuitive service aren’t just for the elites, it is a culture that pervades from start to finish.
Many hotels in Jordan have local staff who have good training and a friendly demeanor, however their sense of urgency and efficiency can be a bit lacking compared to the expectations in a similar chain elsewhere. This was evident in almost every hotel we saw on the trip except the W. Here there is a can do, can I do more and how can I make your stay even better. It is the W motto well lived: Whatever Whenever.
We arrived early and were offered lobby drinks and snacks while we waited for the room. Likewise the steam and sauna area are just perfect for the post workout or anytime refreshment and that was made available during our wait. Once the room was ready we were immediately upgraded and shown to an urban delight. The suite had patterns and designs on the upholstery that were a modern take on the Jordanian traditional weaving colors. There was loads of closet space, ample windows from which to see the surrounding urban sprawl and a very chic relax decor to the entire place.
We had evening aperitif perks in the disco lounge such as spumante, pizza, wine and tex mex. The hotel is spread across multiple levels in this iconic tower, but no matter if it was the lobby, bars, restaurants, spa, gym or breakfast, everyone knew who we were, what perks we deserved and made sure things were always ready.
Even when the decor and layout of the hotel is bold and adventurous it is not overwhelming. There is a sense of refinement, creativity and most especially comfort that waits around every corner. Kudos really for W bringing their culture to a market that takes some shaping and making the best of Jordan’s alluring historic appeal with what can highlight and further its magic.