We had the opportunity to fly one of KLM’s newest routes over the winter break in business class and we want to share our firsthand experience.
The journey from Costa Rica to the Netherlands was a promising one from the get go. We saw ahead of time that they were flying with the Dreamliner, which offers such a comfy ride. From the time at check in the staff were collaborative with my request to check the bags all the way to my final destination, even though it was on another airline and a completely separate ticket.
San Jose Airport doesn’t have too many lounges and the food isn’t a big deal in the ones available, but there was a special selection of wines and food options for KLM business passengers I found upon entering the lounge. Unfortunately the weather was dreadful on both ends of the journey, but they were extremely on top of things and they even did an extra food service when we were forced to land in Panama to refuel due to the strong winds. Once back in the air, I realized I was not going to make my second flight on a different ticket. They worked hard to assist me in rearranging my baggage in Amsterdam as I was able to book a different flight out of Amsterdam. This took some doing because they had to manually go and look for my bag, to get it re routed to my new ticket which I bought in mid-air, the effort by the staff was impressive and wonderful.
In business class on this Dreamliner there was Aisle access for all passengers. The 1-2-1 seating arrangement is a big deal and what passengers are always clamoring for. A disappointment would be the amenity kit. It is simply not good for a business class experience. Most airlines go for something stylish and memorable, this was blah. When it came to F&B they had a great wine selection and very tasty food for dinner. Another downside in this department is that they are not very consistent in the second meal/breakfast option, it doesn’t measure up to the first meal standard of quality and lacks consistency.
In flight entertainment is two thumbs up, featuring an eclectic selection of movies and media. Little snacks are offered all throughout the flight. Overall a business class ticket with KLM it is an excellent product and if you get it with miles you will get an amazing deal from time to time. This is what we did here, where a business ticket was cheaper than an economy ticket when purchased with miles.