JW Marriott in Kolkata is a newly opened property that for us was a place of familiar and dedicated hospitality. We found Kolkata to be a beautiful city, but filled with the extremes of poverty and wealth, multitudes and exclusivity. It can be a source of shock even for those accustomed to India, but the hotel creates a sense of belonging and enjoyment that allowed us to leave the world outside, but just within reach.
Upon check in we were disappointed that the hotel as of yet was not fully opened. This had not been mentioned anywhere on its website or communicated to us. Our platinum status was recognized but soft opening status meant we couldn’t receive all of our usual upgrades. Despite our disappointment, we were impressed by the guest relations manager who made it her personal crusade to make sure we had an excellent stay and were impressed.
The décor of the lobby, the restaurants, halls, wellness facilities and rooms are all modern and tastefully done with a theme of local art and symbols. The rooms are on the smaller side due to the layout, but the views of the nearby farms from the floor to ceiling windows are really enjoyable.
One of the hotel’s most notable features was its ability to handle many guests well. The hotel was booked to capacity during our stay mostly by a wedding party. We have often noticed a drop in service to non wedding guests in other hotels when this is common but not here. Our requests, orders and questions were always answered in record time. Staff made sure to understand, remember and even anticipate our preferences.
The wellness facilities and the JW Spa are very noteworthy too. The gym is equipped with the newest generation of machines, the pool deck is panoramic and the sauna and steam are lavish. We took advantage of the signature three hour spa treatment which turned out to be excellent. The staff were expertly trained and attentive to the slightest details of our comfort. Something we would change however is the Spa reception vibe. Currently it is staffed by enthusiastic gym trainers who bring a high energy mood in lieu of the relaxation atmosphere most spas capture.
At the present time the lounge is not finished and so we were given lounge service at the lobby bar. The evening drink and food menu offered very comprehensive and delightful options to enjoy. Staff were always attentive throughout the service as we’ve come to expect in the great culture of Indian hospitality.