In recent months we have found some very tempting fares between the USA and Asia on Air China. We had flown the airline several times before from Europe and found it to be a convenient and no frills experience, so we took the plunge to see how the Intercontinental route looked.
The biggest downside of the whole experience was only at the start. There were difficulties with online check in process as it is obvious the page has more functionality in Chinese and crashes a lot on the English platform. With the difficulties we encountered there was not a lot of support from their call line. Special meal requests weren’t processed because the wait time to call this in was never revealed and an email to the service center was never acknowledged. Even in the departure lounge we were told customer support would be lacking, as the Airline would not send agents to remind guests to board.
In spite of the preparations going awry, the flight departed from LAX on time and in an orderly manner. The plane was very quiet and calm. Food was served on time twice with abundant snacks, drinks and an entertainment system that worked very well. Upon landing in Beijing we took a ground shuttle as the airport was quite full of planes.
Leaving Beijing to Jakarta the flight was delayed by almost an hour, but as frustrating as it was, this is a common experience in China. Congestion is quite normal for almost anytime we have flown out both domestically and internationally.
Overall the flights we took were very smooth and straightforward with an abundant F&B service and generous with the bags you can check in, the ticket was very affordable and a good value overall.